This Policy relates to any aspect of the operation of Oxfordshire Community Foundation (OCF). It can be used by any person or any organisation who feels dissatisfied with the way they have been treated or a particular incident has been dealt with. This applies whether the concern or complaint is about any actions by a member of staff of OCF, by a Trustee, a Committee or Panel of OCF, or a volunteer who is acting on behalf of OCF.
OCF takes care to deal with all enquiries and assess all applications in a consistent, professional and fair manner. OCF attempts always to explain clearly and fully in writing why a grant application may have been unsuccessful. If you feel that you have been dealt with unfairly or think we have failed to provide a satisfactory standard of service, then there are complaints and appeals procedures to try to address your issue.
Making a complaint or an appeal will not affect your future chance of receiving grants and funding.